Reservations Agent Inter Continental Lusaka

 

Reservations Agent

InterContinental Lusaka

Join Our Team as a Reservations Agent in Lusaka

InterContinental Lusaka is seeking a dedicated and detail-oriented professional to fill the role of Reservations Agent. This position offers an exciting opportunity for individuals interested in reservations agent  jobs in Lusaka, where you will play a vital role in managing guest bookings and ensuring an exceptional customer experience from initial enquiry through to arrival.

About the Reservations Agent Role

As a Reservations Agent, you will be responsible for efficiently handling guest reservations, responding promptly to enquiries, and maintaining smooth communication throughout the booking process. This is a full-time, one-year contract position based in Lusaka, Zambia, offering the chance to develop your career within a prestigious hospitality environment. 

Zambiajob market

Key Responsibilities for Reservations Agent  Jobs in Lusaka

  • Manage and process guest reservations accurately using hotel reservation systems, including Opera.
  • Respond to guest enquiries via telephone and email with professionalism and courtesy.
  • Ensure all booking details are accurately recorded and communicated to relevant departments.
  • Maintain high standards of customer service, resolving any issues promptly to enhance guest satisfaction.
  • Work collaboratively with front office and other hotel teams to facilitate seamless guest experiences.
  • Adapt to shift work, including weekends and public holidays as required.

Qualifications and Experience

  • Diploma or degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.
  • Previous experience in reservations, front office, hotel reception, or similar hospitality roles.
  • Proficient knowledge of hotel reservation procedures and reservation software, particularly Opera.
  • Excellent communication and interpersonal skills to engage effectively with guests and team members.
  • Strong organizational skills with meticulous attention to detail.
  • Ability to perform well under pressure while meeting deadlines.
  • Professional telephone and email etiquette.

Application Process

If you are ready to contribute to the InterContinental Lusaka team and thrive in a dynamic hospitality environment, please submit your application by sending your cover letter, CV, and relevant qualifications to: 

Resumes& Portfolios

Email: careers@ihglusaka.com

Application Deadline: 11th October 2026

About InterContinental Lusaka

Join a world-renowned hotel brand and experience the pride of working in a prestigious establishment committed to excellence. At InterContinental Lusaka, we invite you to live the InterContinental life and grow your career in hospitality.

To apply for this  job email your details to careers@ihglusaka.com

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