RECEPTIONIST Chelston Veterinary Hospital
RECEPTIONIST
Chelston Veterinary Hospital
Receptionist Jobs in Lusaka at Chelston Veterinary Hospital
Chelston Veterinary Hospital is currently seeking a mature, qualified, and experienced Receptionist to join our team on a full-time basis. This role is ideal for individuals passionate about delivering exceptional customer service and who thrive as the first point of contact in a professional environment. If you are looking for receptionist jobs in Lusaka that combine administrative responsibilities with client interaction in a caring veterinary setting, this opportunity is for you.
About the Position
As the Receptionist, you will represent Chelston Veterinary Hospital by welcoming clients and their pets with professionalism and warmth. Your role will involve managing telephone communications, scheduling appointments, and maintaining accurate and confidential records. You will also handle payments and invoicing, coordinate with the veterinary team, and ensure the reception area remains welcoming and organized.
Key Responsibilities for Receptionist Jobs in Lusaka
- Greet clients and their pets courteously upon arrival.
- Answer telephone calls, respond to messages, and manage appointment bookings efficiently.
- Register clients and patients while maintaining precise and confidential records.
- Prepare invoices, receive payments, and issue receipts with accuracy.
- Communicate urgent concerns promptly to the veterinary team.
- Maintain a tidy, organized, and inviting reception area.
- Assist with filing and perform other administrative duties as required.
Previous experience in a veterinary practice or healthcare environment is an advantage.
Qualifications and Personal Attributes
- Minimum age of 25 years.
- Possession of a full Grade 12 Certificate.
- A Certificate, Diploma, or Degree in Secretarial and Office Management, Office Administration, Front Office Management, or a related field from a recognized institution.
- At least three years of relevant experience in reception, front office operations, or office administration.
- Proficient computer skills, including email, Microsoft Word, and Excel.
- Excellent customer service skills with strong spoken and written English.
- Ability to handle payments accurately and maintain proper records.
- Mature, responsible, and capable of working independently with minimal supervision.
- Honest, reliable, punctual, and detail-oriented.
- Friendly, patient, and professional in client interactions.
- Calm under pressure, able to support concerned pet owners with compassion.
- Well-organized, able to prioritize tasks and collaborate effectively within a team.
- Respectful of client confidentiality and comfortable working with animals.
Employment Details
| Location | Lusaka, Zambia |
|---|---|
| Job Type | Full Time |
| Salary | 3,500 – 6,500 ZMW per month |
| Category | Administration |
How to Apply
Interested candidates should submit their CV, a cover letter, copies of relevant academic and training certificates, and contact details for two referees via email to:
info@chelstonvetclinic.com
Please use the email subject line: Receptionist Application.
Application deadline: 30 November 2026.
Only shortlisted candidates will be contacted for further steps.
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